National Consumer Helpline collaborates with 1000 companies

• The government is expanding its NCH program to include more firms to improve efficiency in resolving consumer grievances across various industries declared on November 24, 2024.
• This Programme offers real-time complaint resolution to over 1000 companies across various sectors, aiming to resolve issues within 30 days.
• NCH is implementing advanced technology to streamline grievance redressal processes, including AI-powered speech recognition and a multilingual chatbot.
• NCH's usage increased significantly in 2024, with calls received reaching 141817 and monthly complaints registered at 112468.
• The programme enhances consumer trust, supports consumer rights, and improves business efficiency by promoting transparency and accountability.